Service information
Refunds and cancellation
Last updated October 18, 2026
Kubikon’s business location and final launch details are awaiting confirmation. Refund requests follow Creem’s Buyer Terms and applicable consumer rights. These pages do not introduce an automatic vault-deletion deadline.
Checkout currently uses Creem TEST mode; live billing is disabled.
Cancellation, refunds, suspension and data deletion are different actions. This page explains the current billing behavior without inventing a refund guarantee.
Cancel future renewal
Request cancellation from your CloudWarden billing page or the Creem customer portal. Check that cancellation is confirmed. Scheduled cancellation stops future renewal while hosting continues through the paid period.
At the end of paid access, hosting is suspended. Suspension blocks ordinary vault access and is not an immediate request to delete the instance. Export needed information before the paid period ends.
Refund requests and billing issues
Cancellation does not itself issue a refund. Contact the operator about duplicate charges, service problems or other refund requests, and use the merchant details on your Creem receipt for payment questions.
A confirmed full refund or dispute can affect hosting access. A billing-interval change may include proration and does not necessarily undo the replacement subscription.
Refund and withdrawal eligibility and processing follow Creem’s Buyer Terms and applicable consumer law. No additional discretionary money-back period is promised here. Start with Kubikon using the Contact page or the merchant contact on your receipt; unresolved payment requests can also be raised through Creem’s customer support.
For eligible European Union consumer purchases, Creem’s Buyer Terms describe a 14-day withdrawal period and the applicable exceptions. Whether an exception applies depends on the purchase and any valid consent; creating a CloudWarden account is not a blanket waiver of mandatory rights.
Contact about a refundCreem Buyer Terms and withdrawal information
Data and account closure
Ask separately about hosted-instance or hosting-account deletion. Current suspension preserves the instance rather than immediately deleting it, although normal trash, expired-Send and configured archive cleanup can continue.
Creem’s payment terms do not specify an automatic deletion deadline for your hosted vault. Cancellation alone does not request an instance purge. Ask Kubikon about the data and backups you want deleted; the scope and any applicable record-retention obligations must be checked separately.